At Mate & Tea, your satisfaction is our top priority. We understand that sometimes a return or exchange may be necessary, so we’ve outlined the process clearly and accessibly. This policy applies to all purchases made through our online store.
You can do it from home by following these steps:
You have up to 15 days from the purchase date to initiate the process, provided that:
If you received a damaged product or an item different from what you ordered, we will cover the full replacement or refund, including shipping costs.
Once approved, you can choose to:
Once approved, the amount will be credited to the original payment method within 7 to 10 business days.
Shipping costs for returns or exchanges are the customer’s responsibility, unless it’s our error or a defective product.
Once we receive the item, our team will assess its condition to confirm it meets the criteria for approval.
For any questions, email us at: [email protected]
Thank you for trusting Mate & Tea. We want every experience with us to be enjoyable. Our return policy is designed to give you peace of mind and support with every purchase.
